Field Staff-San Diego, CA 1 / 23 / 26-1 / 29 / 26

Job Description

Job Description

Primary Objectives of Position :

The primary responsibility of Field Staff is to provide exemplary service and support on site for the program. The Field Staff are the front lines of the program frequently interacting with client. They are expected to be presentable and knowledgeable about their positions as they drive the guest experience and can be the front lines for troubling shooting on site. Field staff are expected to follow the directions outlined in their trip sheets and report guest experiences and any issues back to the Account Manager.

Major Areas of Accountability :

• Staff are required to always demonstrate professional dialogue and behavior with other staff, representatives of DCi, vendor contacts, clients, and event attendees.
• Staff will be capable of standing for the duration of their shift. Shift types vary, either inside and / or outside.
• Staff will communicate with the Staffing Department about shift availability, cancellations, and time restraints prior to trip sheet confirmation.
• Staff will be provided with uniforms, badges, and clipboards and will be required to bring them to every shift unless otherwise specified by the Account Manager of the program.
• Staff must show up on time for their shift, as specified in the trip sheet.
• Staff will maintain their calendars to prevent overbooking.
• Staff may be required to provide information / narration about the specific area where their shift is to take place. If a staff is unable to provide general information about their respective region, they must inform the Staffing Specialist so it can be addressed prior to their shift start.
• Staff must know the location and general specifics about the venue in which they are assigned to work.
• Staff must read and confirm their trip sheet details within 24 hours of trip sheets being sent via email.
• Staff must input their hours and expenses into ADP payroll system each Sunday.
• Staff must retain receipts for reimbursements
• Staff must be able to lift 25lbs.
• Staff must recognize potential problems and risks before they arise and bring attention to the on-site lead or Account Manager.
• Staff must be familiar with emergency protocols at their venue such as locations of emergency exits, location of first aid kit, where security is located, being aware of guests with special needs, location of fire extinguishers, and chain of command in emergency procedures.

Arrivals

Transportation

Activities

Advancing

Dinner Transfers / Off-site Evenings

Departures

Knowledge and Skills :

Program dates : January 23–29, 2026