Job Description
Job Description
Salary : $30 / hr
Our Mission
At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.
Position Summary
The Safety and Stabilization Counselor plays a critical role in promoting the safety, wellbeing, and stability of clients enrolled in Recuperative Care programs. This position provides direct support to residents by fostering a secure and supportive environment, ensuring basic needs are met, and addressing safety concerns as they arise. In addition to supporting physical safety, the counselor offers immediate assistance to individuals experiencing acute emotional, mental, or situational crises through trauma-informed crisis intervention, assessment, and short-term stabilization planning. The role requires close collaboration with the care teamincluding case managers, medical staff, and community partnersto stabilize and support clients recovering from illness, injury, or trauma while promoting dignity, empowerment, and trust.
Essential Duties and Responsibilities
Client Engagement & Support
- Engage with clients to build rapport and provide compassionate, trauma-informed emotional support.
- Establish positive and empathetic relationships with clients and encourage open communication.
- Promote inclusiveness, cultural responsiveness, and respect when interacting with diverse populations.
Daily Living & Basic Needs Assistance
Assist clients with daily living activities including hygiene, mobility support, meal preparation, and cleanup.Ensure basic needs are met, including access to food, clothing, and personal hygiene supplies.Safety Monitoring & Crisis Response
Monitor the facility environment to identify and address safety risks; conduct regular safety inspections and enforce facility rules.Maintain a safe and secure environment by monitoring access points and responding promptly to safety concerns.Use non-violent crisis intervention and de-escalation techniques when responding to tense situations or emergencies.Collaborate with administrative staff, emergency services, and law enforcement when addressing escalated safety or medical incidents.Case Coordination & Team Collaboration
Support implementation of individualized care plans in collaboration with case managers, clinicians, and support staff.Participate in team huddles, case conferences, and interdisciplinary planning meetings to ensure client needs are addressed holistically.Community Integration & Resource Access
Assist clients in accessing essential services such as medical care, behavioral health, housing assistance, transportation, job readiness, and education programs.Maintain up-to-date knowledge of available community resources and assist with referrals and coordination.Compliance & Professionalism
Uphold confidentiality standards and ensure all documentation (client notes, incident reports, logs) is timely, accurate, and compliant with WPCC policies and regulations.Demonstrate professionalism, dependability, and cultural humility in all interactions with clients, staff, and community partners.Qualifications and Requirements
Education
High School Diploma or GED (required)Bachelors degree in social work, psychology, or related field (preferred)Experience
Minimum 1 year of experience in a similar setting (e.g., shelter, healthcare, or residential care)Knowledge of crisis intervention, safety protocols, and de-escalation strategiesExperience working with individuals experiencing homelessness, behavioral health challenges, or traumaCertifications or Licenses
California Guard Card or Proprietary Private Security Officer (PSO) registration (Required at time of hire)BLS Certification(Required)Bilingual in English / Spanish (preferred)Core Competencies
Cultural responsiveness and trauma-informed care approachStrong interpersonal, professional communication, and verbal de-escalation skillsAbility to build trust and rapport with vulnerable and diverse populationsCalm and effective under pressure, especially during crisis situationsReliable, punctual, and adaptable in a dynamic care environmentExcellent time management and organizational skillsAwareness of confidentiality requirements and compliance standardsBasic computer literacy, including familiarity with Microsoft Office and electronic health records (EHR) systemsWorking Conditions & Physical Requirements
Must be able to walk facility grounds regularly and assist clients physically when neededMay involve long periods of standing and occasional lifting (up to 25 lbs.)Work is performed on-site at the shelter facility; safety and PPE protocols must be followedSchedule and Travel Requirements
Full-time (40 hours / week)Shift schedules may vary, including evening, overnight, and weekend availabilityMay require occasional travel to WPCC partner sites in Long Beach or surrounding areasEEO / ADA Statement
WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities.
Disclaimer
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.