Customer Service Representative

A company is looking for a Customer Service Representative.

Key Responsibilities

Open and maintain customer accounts by accurately recording all account information

Manage inbound partner and customer emails, ensuring timely responses within 24 hours

Educate customers on cannabis product types, usage guidelines, and promotional opportunities

Qualifications & Requirements

High school diploma or equivalent (GED)

3-5 years of experience in customer service or a related support environment

Proficiency in tools such as HubSpot and inventory / order management platforms

Familiarity with cannabis products and basic compliance guidelines preferred

Background check required