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Admissions Specialist
Admissions SpecialistLos Gatos Therapy Center • San Jose, California, USA
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Admissions Specialist

Admissions Specialist

Los Gatos Therapy Center • San Jose, California, USA
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  • serp_jobs.job_card.full_time
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The LGTC Group is looking for a warm welcoming and responsible Admissions Specialist to assist in Client Admissions. LGTC Group is a comprehensive mental health care provider with a rapidly expanding footprint in the San Francisco Bay Area and Sacramento. LGTC Group provides a wide range of treatment options including partial hospitalization intensive outpatient programs residential psychiatry psychotherapy Transcranial Magnetic Stimulation (TMS) Ketamine treatment and Neuropsychological testing.

Duties and Responsibilities :

The duties of the Admissions Specialist include providing support to our new and incoming clients guiding them through the admissions process. This position will require daily communications with potential clients and their respective referral sources. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools including MS Excel CRM Zoho MS Office EHR Teams and Zoom. Ultimately a successful Admissions Specialist should ensure our admissions process for clients is efficient and smooth from initial contact to the day of admission. Admissions Specialists will report directly to the Admissions Coordinator.

Responsibilities include but are not limited to :

  • Daily o ngoing c ommunication via phone email and fax with c lients and r eferral s ources
  • Input and Organize Data
  • Follow up with c omplet ion of patient registration including signing of ROI C onsent for Tx Clinical Scales on EHR and Clini c om and acquire client medical records as needed .
  • Schedule Client Intake Assessments with Providers Recommendation Follow-up and Coordinate Date of Admission.
  • Communic ate clearly and effectively with IA Providers Program Managers Program Directors and other relevant staff during client coordination and admission.
  • Adjust to fluctuating peaks in patient flow and other operational demands while maintaining quality of service

Qualifications :

  • High school diploma or equivalent
  • Must possess good follow-up and personal skills
  • Demonstrates competence in reacting to and handling emergencies
  • D ocumentation skills
  • Ability to effectively communicate with people at all educational levels and from various diverse backgrounds
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational problem-solving and analytical skills
  • Ability to manage priorities and fluctuating workflow
  • Experience :

  • Customer service : 1 year
  • Benefits :

  • Pay : $21 -$2 4 / hr
  • Health Insurance
  • Dental insurance
  • 401k
  • Life insurance
  • Paid time off
  • Vision insurance
  • Schedule :

  • Job Type : Full-time Non-Exempt
  • Weekly Hours : 40
  • 8-hour shift 8AM-5PM negotiable
  • Work setting :

  • In-PersonCampbell CA
  • Can you describe your previous experience in Customer Service or related fields
  • Describe a time where you were able to de-escalate an emotionally charged or high conflict interaction with a customer / client and / or coworker
  • Can you give an example of a time when you had to re solve a difficult problem related to your job in customer service and what steps did you take to reach a resolution
  • What strategies do you use to engage and build professional and personable relationships with others
  • How do you maintain your enthusiasm and energy in the face of challenges that arise with others with in or outside of the workplace
  • Required Experience :

    IC

    Key Skills

    Culinary Experience,Sales Experience,Time Management,Marketing,Public Relations,Customer Service,Computer Skills,Microsoft Outlook,Basecamp,Salesforce,Inside Sales,Recruiting

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 21 - 24

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    Admission Specialist • San Jose, California, USA

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