The LGTC Group is looking for a warm welcoming and responsible Admissions Specialist to assist in Client Admissions. LGTC Group is a comprehensive mental health care provider with a rapidly expanding footprint in the San Francisco Bay Area and Sacramento. LGTC Group provides a wide range of treatment options including partial hospitalization intensive outpatient programs residential psychiatry psychotherapy Transcranial Magnetic Stimulation (TMS) Ketamine treatment and Neuropsychological testing.
Duties and Responsibilities :
The duties of the Admissions Specialist include providing support to our new and incoming clients guiding them through the admissions process. This position will require daily communications with potential clients and their respective referral sources. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools including MS Excel CRM Zoho MS Office EHR Teams and Zoom. Ultimately a successful Admissions Specialist should ensure our admissions process for clients is efficient and smooth from initial contact to the day of admission. Admissions Specialists will report directly to the Admissions Coordinator.
Responsibilities include but are not limited to :
- Daily o ngoing c ommunication via phone email and fax with c lients and r eferral s ources
- Input and Organize Data
- Follow up with c omplet ion of patient registration including signing of ROI C onsent for Tx Clinical Scales on EHR and Clini c om and acquire client medical records as needed .
- Schedule Client Intake Assessments with Providers Recommendation Follow-up and Coordinate Date of Admission.
- Communic ate clearly and effectively with IA Providers Program Managers Program Directors and other relevant staff during client coordination and admission.
- Adjust to fluctuating peaks in patient flow and other operational demands while maintaining quality of service
Qualifications :
High school diploma or equivalentMust possess good follow-up and personal skillsDemonstrates competence in reacting to and handling emergenciesD ocumentation skillsAbility to effectively communicate with people at all educational levels and from various diverse backgroundsCommitment to excellence and high standardsExcellent written and oral communication skillsStrong organizational problem-solving and analytical skillsAbility to manage priorities and fluctuating workflowExperience :
Customer service : 1 yearBenefits :
Pay : $21 -$2 4 / hrHealth InsuranceDental insurance401kLife insurancePaid time offVision insuranceSchedule :
Job Type : Full-time Non-ExemptWeekly Hours : 408-hour shift 8AM-5PM negotiableWork setting :
In-PersonCampbell CACan you describe your previous experience in Customer Service or related fieldsDescribe a time where you were able to de-escalate an emotionally charged or high conflict interaction with a customer / client and / or coworkerCan you give an example of a time when you had to re solve a difficult problem related to your job in customer service and what steps did you take to reach a resolutionWhat strategies do you use to engage and build professional and personable relationships with othersHow do you maintain your enthusiasm and energy in the face of challenges that arise with others with in or outside of the workplaceRequired Experience :
IC
Key Skills
Culinary Experience,Sales Experience,Time Management,Marketing,Public Relations,Customer Service,Computer Skills,Microsoft Outlook,Basecamp,Salesforce,Inside Sales,Recruiting
Employment Type : Full Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 21 - 24