Spanish Bilingual CSR (US Healthcare) | Permanent WFH

Spanish Bilingual Customer Service Representative

MedCore Solutions, the healthcare division of BizForce, is looking for a dedicated Spanish Bilingual Customer Service Representative to join our dynamic team. This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers.

Core Responsibilities

• Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries.
• Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English.
• Coordinate with medical staff to ensure seamless patient experience.
• Verify insurance eligibility and benefits to help patients understand coverage options.
• Resolve complaints and inquiries with professionalism and empathy.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Document interactions and update patient records in the system accurately.

Additional Details : Start Date : ASAP

Time zone : TBD

Schedule : Monday-Friday, 8 hours per day; 40 hours per week; weekends off.