Clinical Care Manager

Serves as a supervisor to agency direct care staff to assure adherence to agency policies and federal and state regulations; serves liaison between clinical staff and operations staff; and as liaison among the Agency, hospitals, the medical community and general community

Description

• Assures direct care staff functions provide compliant care.
• Provides training and guidance to agency direct care staff regarding orders for disciplines and / or treatments and services, consistent with agency policy.
• Ensure referrals result in a timely start of care or are well documented for permitted delays or non-admissions.
• Effectively manages a caseload of clients.
• Develops and implements appropriate treatment programs; develops realistic personal goals with patient; re-evaluates, sets new goals, adjusts care accordingly and evaluates for discharge potential in consultation with physician or intermediate care provider.
• Completes all supervisory visits, comprehensive assessment / reassessment visits per Agency policy, federal and state rules, and documenting the visits.
• Conducts coordination of care between direct care staff, and external providers.
• Serves as liaison between this Agency and physicians, hospitals, and other agencies regarding patient care.
• Provides positive attitude and example of professional behavior for direct care staff.
• Provides orientation and competency verification of direct care staff.
• Provides direct, in field, supervision of newly hired clinicians and assures supervision of all staff is completed per regulations and agency policy including documentation of same.
• Provides direct response and guidance to staff for problem resolution in patient care.
• Provides information and reports to Director of Clinical Services / Administrator as instructed.
• Participates, as requested, in orientation of new staff, in-service education, continuing education, utilization review and QAPI programs.
• Participates in / attends staff development activities and in-service meetings to educate the personnel.
• Provides training and in-services to agency direct care staff on the following, but not limited to, topics required by state licensure, clinical services, rules and regulations, agency policies and expectations.
• Serves as a member of the administrative on-call team. Responsible to complete on-call logs and assure follow up completed and documented.
• Participates, as assigned by Administrator, on compilation of data for the annual agency evaluation and / or quarterly governing body review reports

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