Operations Consultant I

Travel Required :  Yes 70% local travel our Ohio Market

Overview of the Role :

The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results.

Primary Job Duties :

Manage and own a portfolio of partner physician practices

Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.

• Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance same store growth succession planning)
• Partner with Privia VBC and physician leadership to drive care transformation

Track and manage metrics and goals related to finance revenue cycle productivity clinical performance value-based care and customer experience.

Drive growth and operational improvement to a portfolio of physician practices.

Facilitate in coordination with each Care Center the development and implementation of action plans designed to meet the Care Centers strategic plans and key performance initiatives as set by the medical group.

Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.

Develop presentation materials as appropriate to communicate the status of actionable initiatives.

Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.

Mentor and coach practice administrators in the management of their physician practice.

Engage company resources as necessary to meet the needs of the Care Center serving as the project coordinator to ensure timely completion and delivery of requested deliverables.

Manage expectations with Care Centers as they relate to timeframes and service delivery.

Assist in the development and execution of strategies aimed at driving growth performance and revenue.

Assist in coordination and presentation of key in-market physician meetings for both primary care and specialty care providers.

Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.

Maintain current knowledge of relevant health care topics and share information as appropriate.

Develop and maintain expert-level knowledge in key software platforms such as athenaHealths. Performance Management System and electronic health record.

Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.

Ensure that operations are conducted in accordance with applicable accreditation statutory and regulatory requirements.

Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement

Roll out and communicate new Privia initiatives

Serve as an effective leader offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service. Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results

Provide oversight coaching and mentoring to assigned Performance Associates

Qualifications :

Bachelors degree preferred. Healthcare Masters or MBA highly preferred.

5 years of healthcare experience required particularly working with physicians and medical group staff

Quantitatively and financially proficient; must know how to read interpret and explain financial data

Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary..

Project management experience juggling multiple projects and urgent deliverables while providing exceptional client service

General understanding of Population Health Management and how it applies to risk-based contracts.

Must have access to reliable transportation

Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes :

Able to have honest difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement

Skilled in establishing and maintaining effective working relationships with providers management clients and staff in order to get buy-in to decisions

Expresses ideas clearly and effectively motivates the listener to action

Responds calmly and maturely in high pressure situations

Positive attitude toward company work clients management and team members

Uses a customer-focused approach in dealing with conflict and resolution of problems

The salary range for this role is $80000 to $95000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite / in office work) :

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and / or expression marital status veteran status or any other characteristic protected by federal state or local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Experience : years

Vacancy : 1