INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY
*This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS.
Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs.
The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer’s expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs.
Responsibilities:
Requirements:
Benefits:
Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential
Insurance Customer Service Manager • Topeka, KS, US
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