New Leaf Family Services - Behavioral Health Front Office Admin

Company : New Leaf Family Services & Wellness Center

Position Title : Behavioral Health Front Office Admin

Pay : $16.00

Business Services Rep : Jenelle Berrien

Number of Positions : 1

The BehavioralHealth Front Office Coordinator serves for managing the administrative and operational functions that support the clinical and therapeutic services within the wellness center. This role involves handling behind-the-scenes tasks related to client records, billing, and coordination with healthcare providers, ensuring efficient and effective delivery of behavioral health services. The ideal candidate willhave very strong organizational skills, a compassionate approach, and a solidunderstanding of behavioral health practices. Must be 18+

Key Responsibilities :

• Client Records and Documentation :

Maintain and update client records, including electronic health records (EHR), ensuring accuracy and confidentiality.

• Process and manage documentation related to client intake, treatment plans, progress notes, and discharge summaries.
• Ensure all documentation complies with legal, ethical, and organizational standards.
• Billing and Coding :

Process and manage billing activities, including coding for insurance claims, generating invoices, and handling client payments.

• Verify insurance coverage and eligibility, and resolve any issues related to billing and claims.
• Track and reconcile payments and outstanding balances and prepare financial reports as needed.
• Administrative Support :

Assist with scheduling and coordinating internal meetings, training sessions, and staff appointments.

• Handle correspondence related to client services, including appointment confirmations, follow-ups, and referral documentation.
• Provide support in the preparation of reports and documentation for audits, compliance, and program evaluation.
• Data Management :

Input and maintain data related to client services, program metrics, and operational performance.

• Generate and analyze reports to support decision-making and improve service delivery.
• Ensure data integrity and security, adhering to privacy regulations and organizational policies.
• Coordination and Communication :

Coordinate with clinical and administrative staff to streamline processes and address any operational issues.

• Serve as a point of contact for internal inquiries related to client records, billing, and administrative processes.
• Facilitate communication between the back office and front office to ensure smooth operation and client satisfaction.