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IT Helpdesk Technician
IT Helpdesk TechnicianSBT Global, Inc. • Plano, Texas, USA
IT Helpdesk Technician

IT Helpdesk Technician

SBT Global, Inc. • Plano, Texas, USA
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  • [job_card.full_time]
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  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

    • Qualifications :

    • Proven experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of Laptops PC(include printer) network and security software (NASCA ESCORT Anti-Virus etc)
    • Good understanding of computer systems mobile devices and other tech products
    • Able to install and configure Laptops PCs and Desktops Printers and peripherals
    • Ability to diagnose and resolve basic technical issues
    • Computer skills must include : Microsoft Office Suite SAP GUI
    • Install and repair Laptop PC Printers
    • Experience with LAN and Cabling
    • 14 years experience working in helpdesk area with break / fix experience and / or with related education / training
    • But entry level is applicable.
    • Excellent communication skills
    • Customer-oriented and cool-tempered
    • BSc / BA in IT Computer Science or relevant field
    • A Certificate is preferred

      • Additional Information :

      All your information will be kept confidential according to EEO guidelines.

      Remote Work : No

      Employment Type : Contract

      Key Skills

      IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

      Experience : years

      Vacancy : 1

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    Helpdesk Technician • Plano, Texas, USA