Talent.com
Help Desk Technician
Help Desk TechnicianTEKsystems • Columbus, OH, United States
[error_messages.no_longer_accepting]
Help Desk Technician

Help Desk Technician

TEKsystems • Columbus, OH, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Help Desk Technician* *OnSite | FullTime*
  • Position Overview* TEKsystems is in need of a Helpdesk Technician to provide frontline technical support in a highvolume service environment. This role focuses on delivering outstanding customer service while assisting users with issues related to computer systems, hardware, software, and account access. The ideal candidate has at least one year of IT support experience-gained through professional work, internships, or academic projects-and is comfortable working daytime, evening, and occasional weekend shifts.
  • Technical Requirements* *Must Have*
  • Minimum *1 year of IT support or IT service desk experience* (professional, internship, or academic).
  • Ability to work *daytime and evening shifts*, including some weekends.
  • Associate degree or equivalent experience.
  • Strong troubleshooting skills for Windows environments.
  • Ability to provide support via phone, chat, and ticketing systems.
  • Nice to Have*
  • Experience in a banking or financial environment.
  • Strong verbal communication and customerhandling skills.
  • Ability to resolve complex issues using multiple resources.
  • Experience handling escalated or irate customers professionally.
  • Proficiency with Microsoft Office and internetbased tools.
  • Certifications such as A+, Network+, or HDI.
  • Job Summary* The Help Desk Technician provides technical assistance and support for computer systems, hardware, and software. Responsibilities include responding to inquiries, running diagnostics, isolating problems, and implementing solutions. This is a highvolume support role that requires strong customer service skills, attention to detail, and the ability to work efficiently in a team environment.
  • Key Responsibilities*
  • Deliver outstanding customer service and build strong relationships with end users.
  • Respond to technical inquiries via phone, chat, or messaging tools.
  • Diagnose and resolve issues related to hardware, software, and system access.
  • Meet and exceed performance goals such as call handling, availability, and quality metrics.
  • Maintain uptodate knowledge of internal products, services, and procedures.
  • Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Follow up with users to ensure issues are fully resolved.
  • Collaborate with internal support teams to improve service quality.
  • Contribute to process improvements and service desk initiatives.
  • Perform additional duties as assigned.
  • Required Skills*
  • Help desk or IT support experience
  • Strong customer service orientation
  • Windows troubleshooting
  • Ticketing system experience
  • Ability to communicate clearly and professionally
  • Problemsolving and multitasking abilities
  • Job Type & Location*This is a Contract position based out of Columbus, OH.
  • Pay and Benefits*The pay range for this position is $20.00 - $22.00 / hr.
  • Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type*This is a hybrid position in Columbus,OH.
    • Application Deadline*This position is anticipated to close on Mar 6, 2026.

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    [job_alerts.create_a_job]

    Help Desk Technician • Columbus, OH, United States

    [internal_linking.similar_jobs]
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDash • Circleville, OH, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Temp | Technical | Operations Support | Level 2(USD)

    Temp | Technical | Operations Support | Level 2(USD)

    Veterans Sourcing Group LLC • Columbus, OH, United States
    [job_card.full_time]
    Financial Customer Support/529 Mutual Fund Support.Job Location: 4343 Easton Commons, Columbus, OH, 43219.Job Duration: 12 Months+ Extension.Hours: Candidates must be available to work an 8-hour sh...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Earn Cash From Taking Surveys Online

    Earn Cash From Taking Surveys Online

    Earn Haus • Circleville, OH, US
    [job_card.full_time] +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Help Desk Technician-Remote

    Help Desk Technician-Remote

    Proteam Solutions • Dublin, OH, United States
    [filters.remote]
    [job_card.full_time]
    Respond to and diagnose problems through discussions with users.Perform analysis and assist in a variety of service desk activities, including but not limited to :Providing support for customers an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PHYSICAL THERAPY FRONT DESK

    PHYSICAL THERAPY FRONT DESK

    OrthoAlliance • Dublin, OH, United States
    [job_card.full_time]
    This position is the liaison between OrthoNeuro and patients receiving rehab services.It is responsible for the efficient operation of the front desk area and ensuring current information and patie...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tier 1 Technical Support Specialist

    Tier 1 Technical Support Specialist

    Kloud9 IT • Columbus, OH, United States
    [job_card.full_time]
    About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services.With a commitment to exceptional client satisfactio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Computer Repair Technician

    Computer Repair Technician

    Abacus • Groveport, OH, United States
    [job_card.full_time]
    Warehouse Computer Technician .This role will require the Service/Computer Technician to sort, inventory, data wipe, test, repair and prepare for shipment several types of computer equipment (Asset...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PC Technician

    PC Technician

    Insight Global • Columbus, OH, United States
    [job_card.full_time]
    Insight Global is looking for a PC Technician to performs Tier2 troubleshooting and problem and incident resolution support for the Service Desk.Responsibility includes incident and request process...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Slot Technician 1 - FT

    Slot Technician 1 - FT

    Hollywood Casino Aurora • Columbus, OH, United States
    [job_card.full_time]
    We're always looking for talent that believes in having fun.At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.You'll work with an incr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Slot Technician 1 - FT

    Slot Technician 1 - FT

    Hollywood Casino at Columbus • Columbus, OH, United States
    [job_card.full_time]
    We're always looking for talent that believes in having fun.At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.You'll work with an incr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clerk-Shipping and Receiving Clerk - 2nd Shift

    Clerk-Shipping and Receiving Clerk - 2nd Shift

    Penske Truck Leasing • Lockbourne, OH, US
    [job_card.full_time]
    Under the direction of the Operations Supervisor, the Shipping/Receiving Clerk will assist with all shipping and receiving procedures while providing excellent customer service.In this operational ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Mid-Engineering Technician - (90% Travel)

    Mid-Engineering Technician - (90% Travel)

    Serco • Columbus, OH, United States
    [job_card.full_time] +1
    Position Description & Qualifications.IT systems modernization at DoD facilities Worldwide.This work involves installing server equipment racks, video surveillance (ip based) cameras, desktop compu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Help Desk Technician

    Help Desk Technician

    InsideHigherEd • Columbus, Ohio, United States
    [job_card.full_time]
    Screen reader users may encounter difficulty with this site.For assistance with applying, please contact.If you have questions while submitting an application, please review these.Current Employees...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,985 per week in Dover, DE

    Travel CT Tech - $2,985 per week in Dover, DE

    AlliedTravelCareers • Delaware, US
    [job_card.full_time]
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Dover, Delaware, 19901!.Certs & Licenses BLS, ARRT.Call-off Policy Log in to view.First Offer = Best Offer Guaranteed.Com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Window Clerk/Customer Service - No Experience Required

    Window Clerk/Customer Service - No Experience Required

    Postal Jobs Assist • Williamsport, Ohio, United States
    [job_card.full_time]
    USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

    Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

    Apex Focus Group LLC • Circleville, Ohio, United States
    [filters.remote]
    [job_card.part_time]
    We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support/ Help Desk in Columbus, OH 43219

    IT Support/ Help Desk in Columbus, OH 43219

    Amicis Global • Columbus, OH, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Title: IT Support Location: Columbus, OH 43219 Duration: 06 - 12 months About Job: Summary: Th...[show_more]
    [last_updated.last_updated_variable_days]
    Control Technician - 2nd shift - Morse Road...

    Control Technician - 2nd shift - Morse Road...

    Bath & Body Works • Columbus, OH, Delaware County, OH; Ohio, US
    [job_card.full_time]
    Description At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers.We focus on recr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]