Online BSBA Senior Academic Advisor & Graduate Programs Assistant (Self-Support Programs)

About the Position

Please Note: Review of applications will begin on November 4, 2025.

The Online BSBA Senior Academic Advisor & Graduate Programs Assistant (Self-Support Programs) provides comprehensive academic advising for the Online BSBA Self Support Program and program coordination support for the Self Support Graduate Programs within the College of Business & Economics (CBE). The position serves as a main advisor for Online BSBA students, assisting with academic planning, course progression, graduation eligibility, and degree completion.

In addition, the incumbent supports Self Support Graduate Programs through administrative coordination, including processing degree checks, preparing graduate capstone completion memos, and submitting degree audit updates. This role requires close collaboration with faculty, department chairs, program coordinators, and University Extension, and campus administrative offices to ensure effective program delivery, data accuracy, and high-quality student support.

Responsibilities

Online BSBA Academic Advising

• Provide comprehensive academic advising to Online BSBA Self Support students on major requirements, GE, and university policies.
• Assist students with course selection, registration, petitions, and degree progress tracking.
• Identify students experiencing academic difficulties and develop individualized plans for success.
• Evaluate transfer, test, and military credits for degree applicability and ensure approvals are recorded accurately.
• Conduct final major/minor checks and determine graduation eligibility for Online BSBA students.
• Utilize advising systems (Bay Advisor, degree planning tools, PeopleSoft) for degree tracking and proactive student outreach.
• Respond promptly to student inquiries via email, phone, and virtual advising platforms.
• Collaborate with University Extension and the Student Support & Success Coordinator on advising processes, registration campaigns, and retention efforts.
• Maintain adherence to FERPA and ethical advising standards in all student interactions.

Student Resources and Academic Support

• Advise students and faculty on course articulation and transfer credit evaluation processes.
• Collaborate with advisors, faculty, and the Articulation Officer to ensure accurate use of the Transfer Equivalency System (TES).
• Serve as liaison with the Study Abroad Office, department chairs, and program coordinators to review international course materials and determine transfer applicability.
• Maintain and update advising and program materials such as graduation checklists, orientation guides, and academic resources.
• Assist in training staff and advisors on academic policies and procedures.
• Contribute to the accessibility and accuracy of academic resources to enhance student success and retention.

Self-Support Graduate Program Coordination

• Provide administrative coordination for Self-Support Graduate Programs.
• Collaborate with University Extension, department chairs, Graduate Program Coordinators, and Enrollment Services to manage processes and student records.
• Assist with processing degree checks, preparing graduate capstone completion memos, and submitting update requests for Degree Audit Reports (DARs).
• Maintain graduate program documentation, advising guides, and electronic forms.
• Support program planning and scheduling efforts based on enrollment needs and student feedback.
• Provide administrative and communication support to graduate coordinators and faculty.

Meetings and Professional Development

• Participate in college and university committees, working groups, and events representing CBE and its self-support programs.
• Meet regularly with the Student Support & Success leadership to follow up on projects and initiatives.
• Collaborate with Academic Affairs, Student Affairs, Stateside College of Business & Economics Advising Offices, and Extended Education partners to enhance student services and advising efficiency.
• Attend conferences, workshops, and trainings on advising best practices and self-support program coordination.
• Contribute to continuous improvement and innovation in advising and program management.

Minimum Qualifications

Knowledge and Abilities

• Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

Knowledge and Abilities

• Knowledge of student success and academic advising best practices in higher education.
• Strong understanding of online and self-support program structures, policies, and coordination requirements.
• Ability to interpret and apply academic and administrative policies related to degree requirements, transfer credit, and graduation evaluation.
• Familiarity with graduate program processes, including degree check, capstone completion, and audit documentation.
• Excellent communication, organizational, and problem-solving skills.
• Ability to collaborate effectively with faculty, staff, and administrators across multiple units.
• Proficiency in PeopleSoft, EAB Navigate, TES, and related systems, as well as Microsoft and Google applications.
• Attention to detail, strong analytical skills, and ability to manage multiple projects simultaneously.
• Commitment to diversity, equity, inclusion, and holistic student success.

Equipment Used

• Standard office equipment and software including PeopleSoft, EAB, Adobe Sign, CSU Student Success Dashboard, and Google/Microsoft Office Suites.

Education and Experience

• Bachelor’s degree (or equivalent professional experience) and three years of progressively responsible experience in student services or a related field.
• Master’s degree in a relevant area may substitute for one year of required experience.

Physical/ Environmental Conditions

• Ability to sit or stand for extended periods. Occasional evening and weekend work required for events and program support.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.