Americas Testing Service Specialist

Overview

We are seeking a highly motivated, collaborative, and results-driven Americas Testing Service Specialist to join our dynamic team. In this key role, you will act as the primary liaison between our testing laboratories and commercial teams, managing and coordinating testing requests for material data generation and customer needs.  You will work closely with cross-functional teams to ensure seamless request execution. Your expertise in material characterization and project management will be critical in driving business growth and delivering exceptional customer satisfaction.

Responsibilities

• Americas Testing Service Request case management with good planning and multi-tasking skills.
• Communications with the Commercial and Project Management team to understand project background and customer needs, recommend appropriate testing techniques and test parameters, as well as constantly provide update on request progress.
• Follow and monitor budgetary threshold guidelines for Service Request case management.
• Timely support to answer customer’s inquiries related to testing capability, testing methods, simple data interpretation, new methods or external testing, etc.
• Engage with Product Specialist team to align on request scope and relevance to finalize testing plan and review / approval data.
• Interact and collaborate with various global labs on molding and testing job submission, method alignment, testing capability and completion timeline, etc.
• Submit lab molding and testing jobs, interpret mechanical and analytical testing data, and write Service Request reports.
• Consistently balance the needs of multiple projects simultaneously and prioritize the tasks and ensure to complete work within committed deadline.

Qualifications