Booking Support Specialist

Booking Support Specialist

WorldVia Travel Network seeks a Booking Support Specialist, this individual plays a critical role in ensuring the success and satisfaction of our experienced travel advisors. This position serves as a trusted resource for resolving advisor questions and roadblocks, while also providing administrative support to education programs, events, member groups, and employee travel. Additionally, this role manages Member Success support tickets related to the education and events team, ensuring prompt and effective resolutions.

This position requires a background as a travel advisor, with the ability to understand the challenges and opportunities experienced advisors face. By combining advisor expertise with strong problem-solving and event coordination skills, the Specialist will directly contribute to member growth and engagement.

WorldVia Travel Network is a leading host agency for independent travel advisors, supporting over 4,600 members with innovative technology, strategic partnerships, and a proven track record in the travel industry. Since our founding in 1998, weve grown into a powerhouse network, providing travel professionals with the tools, education, and connections they need to thrive. We partner with top travel brands like Royal Caribbean, Norwegian Cruise Line, Hilton, Disney Destinations, and more, delivering exclusive benefits and best-in-class support.

Key Responsibilities

• Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success.
• Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements.
• Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members.
• Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies.
• Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution.
• Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking.
• Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations.

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