Administrative Assistant / Scheduler

Scheduler/Administrative Assistant

Company Overview: In 2003, Homewatch CareGivers established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. Through delivering these high-quality caregiver services throughout Kent County, Homewatch CareGivers helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health, wellness and dignity issues. Homewatch CareGivers welcomes individuals into our family who are eager to continually learn in order to best serve customers' evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve. For more information about the company and our services, please visit our website.

Role: The Scheduler/Administrative Assistant is responsible for developing and maintaining the schedules of company employees, all of whom work flexible shifts, scheduling caregiver engagements, and direct client contact regarding schedules and changes of those schedules. This position will develop knowledge of individual employee's availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills to coordinate the activities and documentation of the agency.

Scope Of Position

Reports to the Administrator and/or Manager of Business Operations.

Knowledge, Skills, and Abilities Required

The appointed Scheduler/Administrative Assistant for the agency must meet the following qualifications:

• All of the criteria specified for a caregiver, since the position may require filling in for the caregiver under some circumstances
• Strong computer skills
• Able to use and learn scheduling software
• Software experience with Word, Excel and other applications as well as strong clerical skills
• Thorough knowledge of the caregiver's responsibilities
• Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
• Excellent interpersonal and communication skills - oral, conversational, telephone and written
• Able to read and understand large numbers of caregiver reports
• Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
• Able to organize large amounts of information and take appropriate action
• Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches
• Able to provide knowledgeable input on policy decisions
• Able to communicate effectively with caregivers and clients, as well as the Owners, Manager of Business Operations, and other management personnel as appropriate
• Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
• Sell services to prospective clients and referral sources
• Be able to take on call responsibilities
• Must pass all background screening with satisfactory results

Major Responsibilities

The Scheduler/Administrative Assistant manages client and caregiver items as they relate to matching and scheduling and is responsible for:

• Answering office phone
• Matching client schedules with compatible caregivers
• Assuring that the schedule is current and up to date at any given time
• Office and clerical activities as directed
• Input of information into computer systems
• Support and participate in the hiring process of new employees
• Support and assist other office staff as needed
• Fill in for caregivers when there is no one else available
• On call responsibilities
• Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications

Able to work an average of 20-40 hours per week. Able to bend, climb, stoop, and stand an average of 5 hours per day. Able to lift 20-30 pounds. Able to use tools necessary for job. Able to communicate effectively.

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!