Customer Service Representative

Customer Service Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're hiring for a Customer Service Representative!

If you are excited and passionate about helping solve water, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provide service and support to customer and YSI locations worldwide
• Process orders, received via phone, e-mail, EDI and eCommerce
• Engage with customers to clarify order details, provide order updates, and resolve issues
• Process RMA's, credits, restocking fees for product returns
• Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning / scheduling and technical support
• Collaborate cross-functionally to streamline order processing and order fulfillment

Qualifications :

Physical demands :

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.