Customer Support Engineer

Vision

We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes technology human again.

Mission

We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here

The Role

Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.

Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.

Qualifications

2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1

Quick learner : You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value

Self-starter : You take initiative to get things done and figure out what's the highest value thing to do

Must have prior experience working with LLMs.

Bonus : Previous technical founder of a B2B SaaS company

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