Experienced Service Advisor

Service Advisors

HIGH ACHIEVERS EARN HIGH REWARDS!

Ford in Arlington is seeking to recruit skilled and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provides an estimate of cost before they are scheduled with the Technician.

Employee Benefits & Compensation Package:

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
  • Medical, dental, vision, and supplemental insurance
  • Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
  • 401K and ROTH
  • Employee Discounts

Role Responsibilities:

• Advise and explain costs of vehicle maintenance and repairs to service customers. The Service Advisor will address inquiries and concerns and find a resolution for customer satisfaction.
• Manage and update customer vehicle records, create invoices, process payments, and validate warranty information. The Service Advisor must update the database and offer accurate billing options to the customer.
• Promote additional services and products. The Service Advisor will have sales generation objectives and contribute to the Service Departments revenue goals.
• Schedule service appointments and coordinate with technicians. The Service Advisor will prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates.
• Verify customer's auto insurance and set up loaner vehicles when necessary. The Service Advisor will collaborate with the Rental Agent for alternative transportation during the service of the vehicle.
• Provide progress reports to the customer throughout the service process. The Service Advisor will constantly communicate with the customers concerning the timeline of completion.

Employee Prerequisites:

• Flexible schedule
• Sales experience and comprehension of the automotive industry
• Basic computer operating knowledge
• Streamlined onboarding process
• Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
• Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers.

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

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