Technical Program Manager, Field Engineering

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs / innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

As a Field Engineering Technical Program Manager, you are an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical teams. You will have experience of working in a complex engineering environment and will have worked on increasingly complex projects in multiple disciplines. Your experience includes data center MEP infrastructure technologies including HVAC, power distribution systems, and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process / automation improvements to ensure team efficiency and visibility of global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project execution / delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Key job responsibilities

• Understand both technical and business components of availability solutions to drive alignment and implementation plans between engineering, operations, procurement, legal, finance, and other partner stakeholder teams.
• Develop complete standards and processes for tracking, reporting, and closure of risks.
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Capture, share and leverage technical program management best practices with other product and program managers in Data Center Engineering.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.

A day in the life

Why AWS?

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud

platform. We pioneered cloud computing and never stopped innovating — that’s why customers

from the most successful startups to Global 500 companies trust our robust suite of products and

services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster

a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning

experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of

sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the

cloud.

Mentorship & Career Growth

We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing

resources here to help you develop into a better-rounded professional.

About the team

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you :

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.