Food Service Worker

Overview

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Work Location & Schedule: This is a 5-day office-based position Monday- Friday 6am to 3pm. (flexibility required to work outside of business hours dependent on business needs)

This position will report to our corporate head quarters in Johnston, RI and will support both our Corporate Office in Johnston, RI and our office located in Norwood, MA based on business needs.

Relocation is not offered

Responsibilities

Performs duties related to Food Services in the Corporate Conference Center. Customer Service in a client forward-facing position. Our role is geared towards Hospitality Services for internal FM guests including but not limited to catered breakfasts & lunches, receptions and servicing Senior Level Management.

Specific responsibilities include but are not limited to:

• Knowledge of Banquet Event Orders (BEOs) to include: verbiage, format, menu descriptions

• Monitor BEOs and Outlook Calendar for daily events and changes

• Assist in room set-ups and configurations for all catering events

• Proper handling of Food & Beverage

• Work closely with Executive Chef(s) and Kitchen Staff for all catering events

• Ensure accuracy and efficiency in the set-up and delivery of all catering orders & events

Qualifications

1-2 years of experience in foodservice industry in customer service

• Professional communication skills for interacting with guests, including executives.

• Ability to interpret Banquet Event Orders for accurate event setup.

• Self-starter with strong time management and prioritization skills.

• Team-oriented with excellent collaboration abilities.

• Detail-oriented and committed to delivering exceptional service.

• Knowledge of food safety and handling practices.

• Warm, welcoming presence and polished professional demeanor.

• Strong interpersonal skills to build effective relationships with internal teams and external partners.

• Exceptional attention to detail to deliver flawless guest experiences.

• Knowledge of proper food handling standards and safety practices.

• Excellent time management and prioritization skills to meet deadlines in a fast-paced setting.

• Professional presence and a warm, welcoming personality to create an outstanding experience for every guest.

Education

High school diploma or equivalent

Local Board of Health Serve Safe Certification Preferred

The hiring range for this position is $ 17.52 to $25.18 an hour.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs (including medical, dental and vision coverage), a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more!

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.