ROADSIDE SUPERVISOR

Roadside Supervisor

We are seeking a proactive and people-focused Roadside Supervisor to lead our roadside assistance call center team. In this role, you will oversee daily operations to ensure fast, accurate, and professional service for every customer. You will coach and support a team of agents, monitor performance, manage escalated situations, and drive operational excellence through quality control and accountability.

The ideal candidate is a strong communicator who can balance leadership and service, thrives in fast-paced environments, and takes pride in delivering an outstanding customer experience. If you are a hands-on leader who enjoys problem-solving, team development, and service-driven results, we want to hear from you.

You will :

• Provide daily support to agents and serve as a point of escalation for operational and customer issues
• Monitor team productivity and performance while fostering teamwork, motivation, and accountability
• Resolve complex customer and operational issues, exercising sound judgment and decision-making
• Ensure quality service by upholding company standards, policies, and procedures Track team and individual performance to ensure departmental goals and service levels are met
• Deliver new hire training and ongoing coaching to support continuous development
• Provide constructive feedback and performance guidance to enhance employee growth
• Develop employees by recognizing strengths and building skill sets for long-term success
• Assist with call and case handling during peak times or staffing gaps to support team workload
• Maintain a safe, secure, and positive work environment
• Demonstrate commitment to self-development and continual improvement
• Support leadership and business priorities by completing ad hoc projects and assignments as needed

Qualifications & Skills :

Experience & Background :

We Offer :

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.