Customer Service Specialist

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

Process inbound calls related to bank products and services, resolving customer inquiries independently

De-escalate customer issues and follow through to resolution while maintaining adherence to service metrics

Assist customers with digital banking services and maintain knowledge of banking products and policies

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience required, preferably in banking or financial institutions

Minimum of one year of contact center experience or equivalent required

Ability to work independently and manage time effectively in a fast-paced environment

Proficient in using personal computers and managing home networking for reliable access to virtual environments