Product Support Specialist CSR1840 & Company • Durham, NC, US
Product Support Specialist CSR
1840 & Company • Durham, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. Assisting customers in setting up and resolving issues related to their accounts. Verifying the identity of customers to maintain account security. Managing a high volume of customer interactions effectively and efficiently. Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction. Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods. Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution. Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner. Following company communication procedures, guidelines, and policies. Going the extra mile to engage and delight customers. Striving to achieve and exceed defined productivity and performance goals. Work from home Access to diverse projects Opportunities for professional growth Collaboration with diverse teams No commute time No dress code (unless there's a meeting!) Eco-friendly work lifestyle Exposure to a multicultural team Potential for long-term engagement Improved work-life balance
Product Support Specialist CSR
This is a remote, work from home position. We are seeking a Product Support Specialist CSR in the Philippines. We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you! Schedule : 9 : 00 am EST - 6 pm EST Rate paid in USD : $2.48
Requirements
- A minimum of 3 years of customer service experience, preferably in a contact center or similar environment.
- Fluent in both English both spoken and written.
- Possess their own laptop / desktop that meets the minimum requirements (Processor : minimum i5, RAM : minimum 8GB).
- Stable and reliable internet connection.
- Strong computer skills and proficiency in various software applications.
- A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
Benefits
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.
[job_alerts.create_a_job]
Product Support Specialist • Durham, NC, US
[internal_linking.related_jobs]
Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more]
Position : Member Support Specialist.Reports to : Member Support Center Supervisor.Department : Member Support Center.Purpose : Serves as an advocate to our members, guests, and prospective members.Pro...[show_more]
The CST Team Lead provides leadership and support to the Community Support Team (CST) by overseeing service delivery, supervising staff, and ensuring compliance with agency and regulatory standards...[show_more])
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.
Joining Advantage Solutions...[show_more]
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the ...[show_more]
This is a field-based position.The selected candidate will be expected to travel to support the region, including WA, OR, ID and AK.
This position is to provide solution-oriented consultative traini...[show_more]
PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997.
Our specialists hold expertise in Commissioning & Qualifica...[show_more]
The application window is expected to close on : 12 / 12 / 2025.Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days ...[show_more])
Reporting to the Director of Product Management, the Lead Product Manager will manage life cycles of assigned products or services to optimize profit and meet client expectations, marketing, financ...[show_more]
Work from home with TurboTax Product Expert • Get paid $18.Get a $405 Certification bonus³ • Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴...[show_more]
Functional Consultant (Business & IT Partner) – Patient Services.Functional Consultant with 12+ years of overall experience in IT and in Contact Center / Call Centre business processes.Exp...[show_more]
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry.
As a world leader in life science engineering and technical solutio...[show_more]
Guided by our values of compassion, respect, integrity, and collaboration, we strive to provide a purposeful journey while celebrating life's most meaningful moments.
Our mission is to listen, care,...[show_more]
SOG Environmental Finance Ctr - 375700.Monday – Friday, 8 : 30 AM – 5 : 00 PM.Estimated Duration of Appointment : .A global higher education leader in innovative teaching, research and public service, th...[show_more]
Standards-Based Solutions Behavioral Healthcare Resources.Certified Peer Support Specialists (CPSS).Mental Health, Substance Abuse, Employment, and Community Reintegration.Specific tasks include bu...[show_more]
GEHA (Government Employees Health Association, Inc.We celebrate diversity and are committed to creating an inclusive environment for all employees.
GEHA has one mission : To empower federal workers t...[show_more]
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke.Today, Duke is regarded as one of America's leading research universities.
Located in Durham, North Carolina,...[show_more]
Project Coordination Specialist.The Black Emotional and Mental Health Collective (BEAM) is a 501(c)(3) nonprofit organization dedicated to dismantling barriers to Black healing.We center mental hea...[show_more]
Senior Customer Support Specialist
VirtualVocations • Durham, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
MSC Specialist
Excel Fitness • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Community Support Team (CST), Team Lead (RDU)
Sunrise Clinical Associates PLLC • Durham, NC, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Store Product Sample Representative
CDS (Club Demonstration Services) • Apex, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Software Product Manager
Western Governors University • Durham, NC, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Field Application Specialist I - Seattle
bioMerieux Inc. • Durham, NC, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
QA Specialist
PharmEng Technology Americas • Holly Springs, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Software Sourcing Specialist (Hybrid)
Cisco Systems, Inc. • Research Triangle Park, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Lead Product Manager
Finastra (Misys International Banking Systems Limited) • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
TurboTax Remote Client Support Specialist
TurboTax • Apex, North Carolina, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Sr. Functional Consultant (Business & IT Partner) - Patient Services
Resource Informatics Group Inc • Triangle Township, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
C&Q Specialist
Mentor Technical Group • NC, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
FT / PT Med Tech
Foundry Commercial • Apex, NC, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Admin Support Specialist
InsideHigherEd • Chapel Hill, North Carolina, United States
[job_card.full_time] +2
[last_updated.last_updated_1_day] • [promoted]
Certified Peer Support Specialist
STANDARDS BASED SOLUTIONS CONSULTIN • Chapel Hill, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sr. Executive Response Specialist
GEHA • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Business Analyst and Application Support Specialist, Fuqua School of Business
Duke Clinical Research Institute • Durham, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Project Coordination Specialist
BEAM • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]