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Remote Online Exams & Customer Experience Assistant - Italian Speaking
Remote Online Exams & Customer Experience Assistant - Italian SpeakingPeopleCert • Albuquerque, NM, US
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Remote Online Exams & Customer Experience Assistant - Italian Speaking

Remote Online Exams & Customer Experience Assistant - Italian Speaking

PeopleCert • Albuquerque, NM, US
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Online Exams & Customer Experience Assistant

Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impact!

As a Remote Online Exams & Customer Experience Assistant - Italian Speaking, your tasks will include the following :

Customer Service :

  • Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
  • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring :

  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
  • Enforce exam rules and protocols to maintain the integrity of the certification process.
  • Handle any technical or procedural issues that may arise during exams.

    • Back-Office Exam Operations :

  • Execute administrative tasks related to exam registrations, scheduling, and result processing.
  • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

    • General Duties :

  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
  • Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert's multinational presence and global operations across multiple time zones.
  • Ensure their work and presence is aligned with company's values "Quality - Passion - Integrity Innovation," at all times

    • What we look for :

  • Bachelor's degree any discipline will be an asset
  • Previous experience in similar position / function will be considered as an asset
  • Prior working experience in the certification of persons and / or training and exam fields would be considered an advantage
  • Passionate with Customer Satisfaction
  • Excellent command of the English & Italian language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
  • Excellent interpersonal, verbal, and written communication skills.
  • Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
  • Availability to work in 24 / 7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

    • What we offer :

  • Monthly Bonus upon Performance
  • Work in an international, dynamic and fun atmosphere
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
  • Complimentary coffee and tea in all our premises
  • Huge learning experience in using best practices and global environment
  • Constant personal and professional development

    • Working on Home Office (HO) Secure English Language Tests (SELTs)

    Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and / or bankruptcy must be declared.

  • If working on the SELT service in the UK, background checks will include :
  • A basic or enhanced Disclosure Barring Service (DBS) check
  • Right to Work in the UK check (including nationality, identity and place of residence)
  • HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
  • Financial background check
  • Employment reference check
  • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

    • All applications will be treated with strict confidentiality.

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    Customer Experience • Albuquerque, NM, US

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