Desktop Support Analyst

· Respond and provide end users with a positive experience by meeting their technical needs.

· Diagnose and resolve unique problems associated with application software and operating systems.

· Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

· maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.

· Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment

· Employee onboarding/offboarding

· Rotating availability for afterhours support/upgrades

Job requirements

· Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.

· Experience with multiple backup systems, including Veeam.

· Solid understanding of vulnerability management

· Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN)

· Superior organizations skills and precise attention to detail.

· Experience working in a small environment (Less than 50 Servers / 100 PCs)

· Experience with cloud providers including Azure and/or AWS.

· Bachelor’s degree in information technology, computer science or related field

· 2 + years of hands-on desktop support

· Technical Certifications (A+, Security+, MCSE, etc.)

· Experience in programing\scripting Languages (Python, PowerShell, C#) are a plus.

EARNEST Partners is an award-winning, employee-owned asset management firm headquartered in Atlanta. We manage over $30 billion in equities and fixed income assets for a diverse client base, including corporate pension plans, state and municipal retirement systems, foundations, endowments, and high-net-worth individuals. Our collaborative and fast-paced culture values high-caliber talent, innovative thinking, and a passion for learning.

We believe the quality and experience of our team is an important competitive advantage.

Please visit www.earnestpartners.com to learn more about our company.