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Senior Customer Engagement Manager
Senior Customer Engagement ManagerRose International • Mountain View, CA, USA
Senior Customer Engagement Manager

Senior Customer Engagement Manager

Rose International • Mountain View, CA, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.temporary]
[job_card.job_description]

***Only qualified Senior Customer Engagement Manager located near the Mountain View, CA area to be considered due to the position requiring an onsite presence***

Required Skills:
What You'll Bring
• 7+ years of experience in customer engagement, customer success, or program management within a high-growth technology or SaaS organization
• Proven ability to manage complex, cross-functional initiatives involving senior executives and high-value customers
• Strong organizational and communication skills, with an ability to manage multiple priorities and stakeholders
• Experience facilitating executive-level interactions, including briefing preparation, meeting orchestration, and follow-through on action items
• Customer-obsessed mindset with a passion for building deep relationships and delivering outstanding experiences
• Bachelor's degree required; MBA or equivalent experience preferred

How You'll Succeed
• You thrive in fast-paced, dynamic environments and can navigate ambiguity with confidence
• You are detail-oriented and operationally excellent, ensuring every engagement runs smoothly
• You build trust with cross-functional partners and executives alike through clear communication, reliability, and follow-through
Overview
• The Client Lighthouse Program is a strategic initiative dedicated to building deep, long-term relationships with Client most valuable upper Mid-Market (MM) customers and partners
• These “Lighthouse” customers serve as co-creators, early adopters, and promoters of Client connected end-to-end (E2E) platform
• As the Senior Manager, Lighthouse Customer Engagement, you will play a critical role in driving operational excellence and executive-level customer obsession across Client
• You will be responsible for orchestrating high-touch customer engagement activities, enabling seamless collaboration across cross-functional teams, and ensuring that our most strategic customers have meaningful, impactful experiences that accelerate innovation and mutual

Duties:
Customer Engagements
• Drive operational excellence across customer-facing engagements, including beta programs, pilots, user research sessions, and strategic reviews
• Partner with cross-functional teams to identify, recruit, and manage participation from Lighthouse customers in strategic initiatives
• Ensure all engagements are coordinated end-to-end, from initial outreach through follow-up and feedback integration

Executive Engagements
• Manage the scheduling, logistics, and preparation for executive-level customer meetings
• Develop and maintain briefing materials to ensure Client leaders are fully informed and prepared for customer discussions
• Capture key insights and actions, leading post-meeting follow-through to ensure accountability and impact

Customer Artifacts and Insights Management
• Maintain up-to-date customer information, artifacts, and profiles to support informed engagement across Client teams
• Ensure alignment and accessibility of customer insights before key touchpoints such as pilots, betas, and executive reviews
• Partner with internal teams to continuously improve the visibility, accuracy, and utility of customer data and materials




  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

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Senior Customer Engagement Manager • Mountain View, CA, USA

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