Medical Equipment Operations Customer Service

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Title : Customer Service Representative - Market Operations

Empower Patients. Support Care. Drive Operational Excellence.

Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake-and thrive in a fast-paced, mission-driven environment-this role is for you. You'll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
• Manage new patient setups and service requests across multiple regional locations.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
• Maintain accurate documentation and records in compliance with company and JCAHO standards.
• Lead onboarding and training sessions for new locations joining the regional team.
• Identify workflow improvements to reduce delays and enhance patient care.
• Provide technical assistance and support to patients and referral sources.
• Collaborate with sales and operations teams to resolve issues and meet service expectations.
• Performs other duties as assigned.

Why Join Rotech?

Ready to make a difference in healthcare operations? Apply today and help us deliver care that matters.

Qualifications

Employment is contingent on

Required Education and / or Experience

Preferred Education and / or Experience

Skills and Competencies

Machines, Equipment and Technical Abilities

Physical Demands

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.