Associate Director of Client Development

Additional compensation available: Opportunity to Bonus

Position Summary:

This role is a quota-carrying sales and service position responsible for driving net new revenue growth from an existing client portfolio through incremental placements, upselling of expanded services, and strategic re-engagement of inactive clients on the West Coast. The position partners closely with internal teams to deepen client relationships, expand scope of work, and ensure long-term account retention and satisfaction.

The ideal candidate is a high-energy, self-motivated professional with strong territory management skills, the ability to identify growth opportunities within established accounts, and a proven track record of meeting or exceeding revenue targets. This role requires frequent client interaction, participation in industry events, and 25–50% overnight travel, including travel to ConServe offices and client locations.

Essential Duties & Responsibilities:

Specifically, responsibilities associated with this job opportunity will include, but are not limited to the following:

• Maintain and develop existing Clients.
• Achieve a quota of incremental net new business placements from existing Clients.
• Achieve monthly/quarterly/annual revenue budget performance objectives.
• Enthusiastically participate in all customer service-sales training and professional development opportunities.
• Attend and participate in all customer service-sales team meetings.
• Actively participate in sales plan development.
• Attend and work at industry conferences and trade shows.
• Submit sales administrative requirements to management on a regular basis.
• Develop and maintain prospect files, follow-up systems and sales contract agreements in accordance with Company procedure.
• Create and maintain Client Scope of Work (SOW) documentation, conducting all New Client SOW creation as well as annual SOW maintenance and updates.
• Manage all Client contact changes, Client reporting requirements and conduct Client Web Portal navigation set up and training.
• Manage Client Report Card and NPS feedback
• Know and follow Company policies and procedures.
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Non-Essential Duties & Responsibilities:

• Other duties as assigned.

Education:

• High School Diploma or GED
• Bachelor’s Degree or equivalent combination of education and sales experience

Skills/ Requirements:

The requirements listed below are a representation of the knowledge, skills and/or abilities necessary to perform the responsibilities listed above successfully:

• Residing close to large MSA cities (airport), Chicago, Minneapolis, Denver or Pheonix and support West Coast Clients
• Possess the ability to travel between 25-50%
• Ability to travel between ConServe’s offices as needed
• Must have a valid Driver’s License
• Excellent writing & verbal communications skills with the ability to interact and build rapport with all levels of an organization.
• High energy and self-starter
• Highly self-motivated
• Problem solver
• Proven time management and goal setting skills
• Possesses territory management skills such as but not limited to leadership, negotiation, relationship management, strategic planning, and problem solving skills.
• Excellent listening, and organizational skills
• Attention to detail and quality
• Ability to prioritize multiple tasks
• Proficient in MS Word and Excel, and e-mail
• Proficient in CRM software
• Ability to obtain and maintain Government Security Clearance
• No conflicts of interest with ConServe or our Clients

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for extended periods.
• Ability to stand up for your entire work shift (8-, 9-, or 10-hour shift).
• Ability to drive a vehicle and fly in an airplane

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.com.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace