Director of Engineering (Remote)

Director Of Engineering (Remote)

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job

A director of engineering is the head of the engineering team. This position is responsible to direct and develop activities, programs, and teams for multiple and / or major software products and is accountable for the on-time delivery of high-quality products to meet market Convoso Business and market needs. Including developing and implementing policies and procedures and developing and managing multiple teams of engineering working simultaneously on different projects.

Responsibilities Of A Director Of Engineering

• Direct engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines.
• Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements.
• Conduct the team's performance management and foster a culture of operational excellence.
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Own, maintain and improve the existing Convoso software services, APIs, and web applications. Provide feedback in design reviews and code reviews. Continuously improve the team's technical expertise and product knowledge.
• Work with product management and business analyst to understand and plan for future product release requirements and to ensure the promotion of new features and product value.
• Lead, grow, and coach the engineering team, support their career growth, and ensure they are connected to the outcomes and purpose of their work.
• Work closely with tech leads and engineering teams to leverage best practices across multiple product lines.
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Meet with customers and other stakeholders to discuss their technical issues and requirements.
• Determine and recommend methods to streamline and improve development processes and procedures.
• Speak externally regarding the company's technology and product-specific topics.
• May lead sustaining engineering teams.
• Determine critical priorities and monitor and control the activities and performance of staff to achieve objectives.
• Ensure staff understands corporate policies and procedures.
• Ensure appropriately qualified and / or experienced personnel are recruited and trained.
• Communicate frequently with equivalent level managers or senior outside contacts concerning projects, operational decisions, or commitments.
• Assist executive-level personnel with corporate projects / initiatives as required.
• Handle escalations and all higher-level management issues.
• If asked to be a core team member, perform the following additional responsibilities :
• Participate in product planning throughout the product life cycle
• Conduct technical / function reviews for their function
• Engage with extended team members as needed
• Contribute and execute with excellence their component of the integrated business plan, integrated project plan, and the integrated launch plan
• Accountable for the business success of the project
• Resolve product and process issues
• Effectively communicate throughout and across the organizations at all levels (peers, subordinates, management, executives)
• Collaborate with QA :
• Keep them humming with continuous QA
• Help them understand the test cases and expected functionality
• Assist them with hard to reproduce issues.
• Offer assistance in estimating the QA effort.
• Collaborate with DevOps :
• Understand hardware requirements and constraints
• Ensure the two teams do not bottleneck each other during cross-departmental projects
• Understand how the engineering project fits into the broader technology environment and ensure DevOps is prepared to support engineering projects.
• Collaborate with Product :
• Provide research time and technical details for PRDs completion
• Identify edge cases
• Identify roadblocks, 3rd party dependencies and plan accordingly
• Collaborate with CS :
• Ensure timely replies to their issues and concerns
• Keep them updated on the status

What You'll Bring

Work Perks Worth The Hype :

HQ Office :