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Customer Support Technician
Customer Support TechnicianFlex Dental • Provo, UT, United States
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Customer Support Technician

Customer Support Technician

Flex Dental • Provo, UT, United States
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About Flex Dental :

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

Learn more at : Job Overview :

  • Product specialist for our applications for dental offices. (Tier 1)
  • Providing support via chat, email, talk, remote session(s) (multi tasking required)

Day to Day Operations :

  • Omni-Channel Support (Chat, Phone, and Email)
  • Internal collaboration with support, training, and billing departments
  • External collaboration with client's IT services / third parties
  • Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
  • Individual and Team-Based Problem Solving
  • Working with Tier 2 / Escalation Support Representative
  • Connecting to clients via remote software

    • Required Experience :

  • Ability to work collaboratively with all team members, including : support, trainers, developers, managers, and administrators.
  • Ability to multi-task efficiently (providing multi-channel support simultaneously)
  • Critical thinking / Troubleshooting
  • Self Manage Workload (Prioritization, Time Management)
  • Ability to be self-directed, prioritize tasks, and organize overall workload.
  • Ability to work effectively in a fast-paced environment
  • Provide accurate and quick support

    • Preferred Experience :

  • Technical Support Background (2 years of customer service experience preferred)
  • Understanding of Windows Operating System(s)
  • Previous High Pace Work Experience
  • Experience with Multi-Channel Support
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    Support Technician • Provo, UT, United States

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