Customer Care Representative

Customer Care Representative II

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid / virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (nesting) for an additional 1 week. You must have 100% attendance during the full training period. Start date : 12 / 15 / 2025.

As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients. While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.

Here's what Elevance Health offers :

• A career path with opportunity for growth
• Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision, and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Annual incentive bonus and annual increases plan based on performance.

Minimum Requirements :

Preferred Skills, Capabilities, and Experiences :

For URAC accredited areas, the following professional competencies apply : Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level : Non-Management Non-Exempt

Workshift : Job Family : CUS >

Care Reps, UNN >

Union 29

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes, and drive our shared success - for our consumers, our associates, our communities, and our business.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.