Payroll Service Manager

Job Description

Job Description

POSITION SUMMARY :

The Payroll Service Manager leads a hybrid team of payroll professionals, while bringing a collaborative and high-performing culture that drives operational excellence and client satisfaction. You will oversee day-to-day payroll service operations and ensure consistent service delivery to both clients and branches while building team capabilities through coaching, training, and performance development.

This role partners with branch leaders and cross-functional teams to identify process improvements, implement scalable solutions, and develop strategic initiatives that enhance service quality and operational standards. This requires strong leadership and team-building skills, along with a deep understanding of our diverse client base to balance competing priorities in a fast-paced environment. Strategic thinking is required to align team goals with organizational objectives and metrics while maintaining exceptional client relationships.

REPORTING RELATIONSHIPS :

Reports to the Senior Payroll Support Manager and works closely with other cross-functional teams such as Payroll Support, Organizational Development, IT, and Onboarding.

DUTIES AND RESPONSIBILITIES :

• Provide strategic guidance on complex payroll scenarios including multi-state withholding calculations, FLSA overtime requirements, and retirement plan contributions while driving process improvements and maintaining SLA compliance metrics.
• Assist with recommending improvements to training and development areas and SOPs
• Evaluate effectiveness of team members and processes, then help create solutions
• Learn new systems, processes, and client retention methodologies, then determine how to create successful training material that meets all learning styles
• Assist with user testing and product development
• Troubleshoot potential system and reporting issues reported by team members or clients and escalate where necessary
• Conduct business reviews with key clients and branches to ensure service delivery meets expectations and identify areas for value-add services

CORE TRAITS / COMPETENCIES :

SPECIAL REQUIREMENTS :

BENEFITS :

Salary and Other Compensation :

The starting hourly rate for this position is between $100-110K. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.

This position is also eligible for annual incentive pay equal to 10% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.

Paid Time Off : Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.

Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.

If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. bbsi.com Please apply via this posting and not by contacting our local or corporate offices.

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Company Description

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

California applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com

Company Description

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nCalifornia applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com