Desktop Engineer

Pay: $35.00 - $40.00 /hour (DOE)
Schedule: Full-Time, Monday - Friday

Kinetic Personnel Group has an immediate need for a Desktop Engineer for a global biomedical device company at its site in Torrance (in office).

We are seeking a skilled Desktop Engineer to provide comprehensive technical support and manage computer systems within our organization. The ideal candidate will be responsible for maintaining and troubleshooting desktop environments, ensuring optimal performance across various operating systems, including Windows and macOS. This role requires strong communication skills and a customer-focused approach to deliver exceptional IT support to end-users.

This position will start out as temporary position for 3-12 months and will convert to a permanent position for the right candidate.

Duties

• Provide technical support for desktop hardware, software, and operating systems (Windows, macOS, Linux)

• Manage computer management tasks including software installation, updates, and configurations

• Troubleshoot software issues such as software conflicts, connectivity problems, and application errors

• Support computer networking setup and maintenance, including LAN, VPN, firewall configurations, and network connectivity issues

• Assist with IT infrastructure management using tools like BMC Remedy, ServiceNow, Jira, and Help Desk systems

• Perform hardware repairs or replacements as needed to ensure system reliability

• Maintain documentation of support activities and asset management records

• Collaborate with IT teams to implement security measures and ensure compliance with organizational policies

Requirements

• Proven experience in desktop support or IT support roles with a focus on computer hardware and software troubleshooting

• Strong knowledge of operating systems including Windows, macOS, and Linux

• Familiarity with computer networking concepts such as LAN, VPN, firewalls, and network troubleshooting

• Experience with IT service management tools like MS365, Azure AD, Intune, SCCM and Help Desk platforms

• Proficiency in Microsoft Office suite and other productivity tools

• Ability to communicate effectively with end-users at all technical skill levels

• Excellent problem-solving skills and attention to detail

• Customer service orientation with a proactive approach to resolving technical issues efficiently

This role offers an opportunity to work within a dynamic IT environment supporting diverse technologies while delivering exceptional service to users.