Production / Installation Manager

Production / Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet of West Michigan offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Primary Purpose & Function

America's number one growing Acrylic Bath System Company, Bath Planet of West Michigan is seeking a Production Manager / Installation Manager in our West Michigan market and surrounding areas. We offer a very competitive compensation package.

Job Responsibilities

• Experience in acrylic bath systems is a requirement.
• Quality Assurance experience required.
• Participate in hiring & training
• Review time sheets
• Review job duties
• Manage the installation team and ensure they meet their accountabilities
• Maintain 100% customer satisfaction and 100% positive feedback from customers on installers
• Contact customers 1 week after install for satisfaction review
• Contact customers on a weekly basis to keep them informed of the production timeline
• Plan and schedule all installations
• Review contracts with Sale team prior to ordering
• Order all products
• Complete permits if required
• Manage relationships with vendors
• Manage incoming products and warehouse
• Maintain customer folders and production in our CRM
• Assist installers issues during installation
• Collect installers time sheets, receipts for payroll
• Collect from installers completion certificates and money collected
• Maintain calendar and update with installs scheduled
• Maintain calendar for installers requested off days
• Coordinate all warranty and service calls
• Review your job cost to determine recommendations for improvement
• Complete analysis on root cause of service calls

Benefits Include :