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Quality Assurance Manager
Quality Assurance ManagerTransdev • Norcross, GA
Quality Assurance Manager

Quality Assurance Manager

Transdev • Norcross, GA
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  • [job_card.full_time]
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Description

Quality Assurance Manager Transdev in Norcross, GA is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for collecting, researching, and documenting all compliments, grievances, and feedback from callers regarding transportation services. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer : Competitive compensation package of minimum $56,000 – maximum $70,000 Benefits include :

  • Vacation : minimum of two (2) weeks
  • Sick days : 5 days
  • Holidays : 12 days; 8 standard and 4 floating
  • Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities :

  • Ensure overall quality in bus conditions, operator attendance, missed service and service interruptions
  • Monitor Bus Operator safety & security compliance, service delivery at sites and pre-determined passenger boarding and alighting points.
  • Other duties as required.

    • Qualifications :

  • High School Diploma or GED required.
  • Computer literate with working knowledge of Word, Excel, and PowerPoint.
  • Excellent customer service & communication skills.
  • Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

    • Physical Requirements :

  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.
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