Marketing Process Optimization Manager

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

As the Marketing Process Optimization Manager, you will play a critical role in optimizing departmental processes and supporting the operational backbone of our marketing team. You will ensure our tools, workflows, and vendor relationships are running smoothly and efficiently, while also driving adoption of new technologies and best practices. This role requires a proactive, detail-oriented individual who thrives in a collaborative environment and is passionate about operational excellence.

MarTech : Partner with internal Marketing stakeholders to implement tools aligned with strategic marketing goals, while maintaining detailed documentation of capabilities, integrations, and AI features to ensure full utilization and informed decision-making.

Webinar Management : Oversee the administration and optimization of the marketing webinar platform, ensuring full utilization of its capabilities by the team while supporting event setup and logistical requirements and occasionally hosting webinars.

Process & Project Management : Partner on the development and implementation of efficient marketing processes by identifying bottlenecks, designing feedback loops, and driving scalable improvements. Collaborate with teams to understand workflow needs, how to instill Agentic AI and refine cross-functional operations, while serving as the primary administrator of the project management platform-promoting adoption, AI integration, and seamless data flow to enhance team productivity and collaboration.

Vendor Management : Maintain Marketing's centralized database of vendors-tracking capabilities, contracts, renewal timelines, and costs-in collaboration with the Marketing Operations Manager, while also supporting the evaluation and onboarding of new partners to meet evolving business needs.

Consultative Support & Enablement : Serve as a strategic partner to the Marketing team by guiding them in the effective use of tools, processes, and AI workflows; deliver training to drive adoption and impact, while documenting workflows and insights to scale best practices across the team.

Special Projects : Manage and coordinate the internal marketing newsletter by curating content updates, maintaining the subscriber list, and delivering monthly engagement reports, while also leading quarterly education sessions to reinforce Marketing Operations processes and promote team-wide alignment. Additional projects as assigned.

What You'll Bring : Experience

7+ years in marketing operations, project management, or a related field

5+ years administering cross-functional marketing or technology projects

Skills & Capabilities

Strong analytical skills with the ability to turn data into actionable insights

Excellent project management and organizational abilities

Proficiency in MS Office, project management platforms, and MarTech tools

Detail-oriented with the ability to manage multiple priorities and deadlines

Effective communicator and collaborator with strong interpersonal skills

Deep expertise in stakeholder management, change management, and cross-functional alignment

Education & Certifications

Bachelor's degree in Marketing, Business, or a related field (preferred)

Formal training or certification in project management (e.g., PMP, Agile, etc.) is a strong plus

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$95,000.00 - $127,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.