Senior Technical Writer Engineer

Job Title : Senior Technical Writer Engineer

Location : Austin TX (Onsite)

Duration : Fulltime Hire

Job Description

About the Role :

We are looking for an experienced Technical Writer to join our Team in Austin TX.

In this role you will work directly with development teams in a cross-functional distributed environment. You will need a technical background that enables you to work effectively with software development engineers product managers and program addition you will need excellent communication skills and a demonstrated ability to deliver high-quality technical publications. Finally you will need an interest in developing using and describing AI tools that accelerate developer workflows and technical writing itself.

This team builds the product workflows behind our customers iconic products. This team owns and advocates for the underlying design elements product development platforms / components and infrastructure. These are the essential building blocks for excellent safe and coherent experiences for our users and drive the pace of innovation.

Key Responsibilities :

Design organize and write technical content for internal developer audiences with a focus on onboarding use cases and concepts including :

o User manuals

o Onboarding guides

o System architecture overviews

o How-to articles and FAQs

o Release notes and configuration guides

Define documentation requirements with teams and work with engineers to create and update documentation sets.

Collaborate closely with Product Managers UX Designers Development and QA teams to gather source material.

Understand new applications and features to translate technical and complex workflows into easily digestible content.

Build documentation tailored for various audiences including developers internal teams and business users.

Develop documentation templates and style guides to ensure consistency across deliverables.

Drive content strategies to improve onboarding efficiency and user enablement.

Review and update documentation in response to product updates and user feedback.

Work with cross-functional teams to ensure all documentation is aligned with product development timelines.

Required Qualifications :

8 12 years of experience in technical writing preferably in a product-based or SaaS company.

Proven experience creating onboarding documentation and user guides for cross-functional teams.

Strong ability to quickly grasp complex technical concepts and make them easily understandable.

Excellent written and verbal communication skills.

Proficient in tools such as :

o Confluence Notion or similar documentation platforms

o Markdown HTML / CSS (a plus)

o Adobe FrameMaker MadCap Flare or similar (optional but useful)

o Version control systems like Git (basic understanding)

Experience working in Agile / Scrum environments.

Strong attention to detail and a commitment to quality.

Preferred Qualifications :

Background or certification in Computer Science Engineering or related field.

Experience working with enterprise-grade software and internal tooling.

Exposure to API documentation system diagrams or developer-focused content is a plus.

Kind Regards

Debashish Pramanick

Technical Recruiter

Work Phone : 1

Mailto :

Synchrony Systems Inc.

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1