Floater (Teller / CSR)

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Working at RCB Bank offers a unique opportunity to be part of a dynamic and innovative team that prioritizes both professional growth and community engagement. Our employees enjoy a collaborative work environment that encourages creativity, continuous learning, and career advancement. We pride ourselves on our strong company culture, which values integrity, respect, and dedication to service. By joining us, you'll contribute to making a meaningful difference in the lives of our customers while being part of an organization that values your contributions and invests in your success.

POSITION SUMMARY : Responsible for providing back-up Teller / CSR support to branches that are short-handed on staff. Work location will vary based on branch need. Responsible for tasks associated with Teller and CSR roles.

ESSENTIAL FUNCTIONS :

1. Obtain customer identification, signature and any other necessary pieces of customer information and record all transactions according to regulations and procedures.

2. Examine cash, check or other documents submitted for the transaction in order to guard against bank loss.

3. Professionally assist customers with concerns and / or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.

4. Work towards achieving continued satisfaction and retention of existing customers by promoting and educating about products that will further benefit their banking experience with RCB Bank.

5. Balance drawer at the end of shift and report any outages to Teller Supervisor.

6. Opens and closes accounts, accepts deposits to CD's and IRAs.

7. Performs updates and changes to accounts as warranted.

8. Orders checks, debit cards, for customers and other products and services as offered.

9. Scans daily work to Quality Assurance department.

10. Greet and assist customers in a prompt, professional and courteous manner.

11. Must travel as required based on branch needs as directed by management. (This may require overnight travel depending upon location of the branch).

Floaters will be required to work a minimum of (1) year in this position before posting for positions outside of the Floater position.

EXPERIENCE REQUIRED :

Minimum one (1) year of proven customer service experience. Customer service and cash handling experience.

Previous experience in banking and knowledge of banking processes.

EDUCATION, CERTIFICATIONS & TRAINING :

High school diploma or GED required.

JOB-SPECIFIC SKILLS & KNOWLEDGE :

• Ability to learn products and services RCB offers to assist customers.
• Basic clerical and process skills with the ability to manage multiple tasks effectively.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks / projects and deadlines simultaneously.
• Adaptable to changing work environments.

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RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.