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Project Manager, Customer Success
Project Manager, Customer SuccessMondo • Cambridge, MA, United States
Project Manager, Customer Success

Project Manager, Customer Success

Mondo • Cambridge, MA, United States
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Apply now : Project Manager, Customer Success – Implementations , location is Onsite (Greater Boston Area) . The start date is ASAP for this 6–9 month contract-to-hire position.

Job Title : Project Manager, Customer Success – Implementations

Location-Type : Onsite (Cambridge, MA & Waltham, MA)

Start Date Is : ASAP

Duration : 6–9 month contract with potential to convert

Compensation Range : $45-50 / hr

Job Description :

Lead and manage service delivery, implementation, and relocation projects for customer operations in laboratory and production environments.

Day-to-Day Responsibilities :

  • Lead end-to-end service implementation and relocation projects
  • Develop project plans, timelines, and risk assessments
  • Coordinate internal and external resources
  • Serve as primary point of contact for customer stakeholders
  • Manage logistics for lab / production moves and materials
  • Ensure compliance with safety and regulatory standards
  • Conduct site assessments and generate project documentation
  • Collaborate across departments and manage vendor performance

Requirements : Must-Haves :

  • Bachelor's degree or equivalent experience
  • 1–3 years in project management (service delivery, implementation, or relocation)
  • Experience in laboratory, life sciences, or manufacturing environments
  • Strong coordination and communication skills
  • Familiarity with project scope, risk assessment, and resource planning

    • Nice-to-Haves :

  • PMP certification
  • SmartSheets or other project management software experience
  • Understanding of lab operations, supply chain, EHS, GxP, and quality management
  • Experience in cross-functional team environments

    • Benefits :

  • This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility
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