Integration Support Engineer

About Flexport :

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Build the solutions to help Flexport grow

The Ecosystem teams mission is to make information exchange in global trade easy for everyone by efficiently securely and reliably connecting the Flexport Platform with the external Global Trade Ecosystem.

The opportunity :

We are looking for a talented Integration Support Engineer to join our team! In this role you will be supporting the integrations built to help exchange data between Flexport and our customers and partners.. You will serve as an SME for customers utilizing our self-service APIs providing technical team members with business knowledge to help us solve our customers API issues..

Integrating our best in class platform seamlessly with our logistics partners is a critical component of our strategy. Our integrated solutions bring end to end automation in the information exchange that is required between us and our partners eliminating slow and error prone manual workflows. This requires the Flexport platform to be fully integrated with customers and any third party systems our customer uses. The success of our team is measured by the extent to which information exchange between Flexport and our customers is reliably and effectively automated reducing cost to serve for our operations teams.

Were looking for an organized and motivated person to ensure inbound requests are triaged quickly and efficiently owning all communications with major stakeholders including customers engineers and platform addition youll work closely with Solutions Engineers and Solutions Consultants to identify process improvements that will maximize the efficiency of the integration support team.

You will :

• Proactively support the integrations running in our production environment. This would include monitoring and triaging the inbound requests providing support for integration issues owning investigations end to end and contribute to the integration support knowledge base
• Partner with internal operations business and technical teams to drive the success rate of these integrations to help bring maximum value to our customers. Lead meetings with customers / third parties by involving required internal team members to help resolve any issues.
• Become a technical expert in the logistics space and develop a deep understanding of new and existing integrations EDI standards being used by our larger partners for logistics data Boomi (our iPaaS) and Flexport public (and private) APIs
• Work efficiently to contribute to a high success rate across all support SLAs by identifying opportunities to optimize existing processes as well as product inefficiencies and also help educate our users on best practice guidelines and overall integration success guidelines
• Create and maintain required charts dashboards to monitor the health of integrations
• Assist in diagnosis of integration issues in production and aggregate feedback to recommend improvements
• Share insights and lessons learned about the integration issues you come across with your Flexport Ecosystem peers to continuously improve our processes and efficiency

You should have :

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the postings respective region. Our salary ranges are determined by role level and location. Within the range displayed individual pay is determined by work location and additional factors including job-related skills experience and relevant education and / or training.

The US base salary range for this position (this does not include bonus equity and benefits) :

$74000 - $93000 USD

Commitment to Equal Opportunity

At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.

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Required Experience :

IC

Key Skills

APIs,Jenkins,REST,Python,SOAP,Systems Engineering,Service-Oriented Architecture,Java,XML,JSON,Scripting,Sftp

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 74000 - 93000