Senior Director, Merchant Integration & Enablement

Senior Director, Merchant Integration and Enablement

ZIP is hiring a Senior Director, Merchant Integration and Enablement to lead our merchant integration and technical enablement functions. This senior leadership role is responsible for ensuring seamless pre and post sales support, merchant and embedded integration, and the delivery of exceptional merchant experiences. You will be a critical leader in reinforcing and expanding ZIP's position as a payments organization trusted by merchants and recognized for operational excellence and industry leadership.

As a key member of the Product, Design, and Engineering Leadership Team, you will play a central role in :

• Driving pre sales technical support and post sales merchant enablement
• Guiding merchants and partners through technical integrations and certifications
• Acting as the merchant voice to help shape ZIP products and services
• Building scalable processes that improve time to integration and long term merchant success
• Partnering closely with Sales, Partnerships, Product Management, and Engineering to align priorities and deliver measurable outcomes

You will lead a high performing team of integration and technical enablement professionals and foster a culture of accountability, customer focus, and operational excellence.

Interesting problems you will get to solve

What you will bring to the team

Experience and Education

Leadership and Mindset

Skills and Expertise

AI Competency

What you'll get in return

Zip is a place where you'll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you'll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you make the most of the opportunities you'll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you :

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base Pay Range for this position is $217,000 - $260,000 USD. This range reflects our US national compensation (USN). Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and / or equity awards, in addition to a full range of medical, financial, and / or other benefits. If hired, employees will be in an 'at-will position'.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finallyget to know us

Zip Co Limited (ASX : ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.