Administrative Assistant Health Center

Department

Student Health Center

Position Summary

This position provides front-line office and telephone customer service support for the Health Center at Auraria's Front Desk and Communications Center, Health Information, MSU Denver Student Health Insurance, and Auraria Immunizations. Position provides customer service, scheduling of patients, directs questions to the appropriate resources, serves as a liaison to back office clinical personnel, answers phones, inputs data to the Health Center's electronic medical records data base, copies, files and verifies insurance coverage.

IND208

Duties/Responsibilities

CUSTOMER SERVICE & FRONT DESK AND COMMUNICATIONS CENTER

• Provides patient care information over the telephone, through patient portal, or at front line operations based on established protocol and according to HIPAA and FERPA Laws.

• Schedules patient appointments, including operation of telehealth system.

• Confirms patient's health insurance network, eligibility, and benefits and coordinates with Health Center Billing Department.

• Engages as a liaison for students and patients with clinical providers, insurance providers, University and State officials.

• Represents Health Center at Auraria, MSU Denver Student Health Insurance and Auraria Immunizations at campus outreach programs.

• Welcomes guests and patients.

• Establishes and maintains patient records.

• Communicates with patients and clinical staff, including the use of secure electronic systems.

INSURANCE AND IMMUNIZATION SUPPORT

• Communicates University health insurance and immunization policies and procedures.

• Provides customer service support for MSU Denver Student Health Insurance Department and Auraria Immunizations Department, as needed.

HEALTH INFORMATION MANAGEMENT (HIM) - SECONDARY SUPPORT

• Supports HIM with processing patient care referrals, as needed.

• Supports HIM department with processing incoming and outgoing faxed documents, as needed.

• Completes requests for disclosure of medical and mental health records according to HIPAA law and office protocols, as needed.

• Completing requests for insurance prior authorization for medications and services, as needed.

• Accurately documents all of the above processes according to office protocols.

Closing Date

Open Until Filled

Posting Representative

Carlos Alcala

Posting Representative Email

calcala1@msudenver.edu

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator attotalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.