Administrative Assistant Health Center

Department

Student Health Center

Position Summary

This position provides front-line office and telephone customer service support for the Health Center at Auraria's Fr ont Desk and C ommunications Center , Health Information, MSU Denver Student Health In surance , and Auraria Immunizations . Position provides customer service, scheduling of patients, directs questions to the appropriate resources , serves as a liaison to back office clinical personnel, answers phones, inputs data to the Health Center's electronic medical records data base, copies, files and verifies insurance coverage.

IND208

Duties / Responsibilities

CUSTOMER SERVICE & FRONT DESK AND COMMUNICATIONS CENTER

Provides patient care information over the telephone , through patient portal, or at front line operations based on established protocol and according to HIPAA and FERPA Law s.

Schedule s patient appointments , including operation of telehealth system.

Confirms patient's health insurance network, eligibility, and benefits and coordinates with Health Center Billing Department.

Engages as a liaison for students and patients with clinical providers, insurance providers, University and State officials.

Represents Health Center at Auraria, MSU Denver Student Health Insurance and Auraria Immunizations at campus outreach programs.

Welcomes guests and patients.

Establishes and maintains patient records.

Communicates with patients and clinical staff, including the use of secure electronic systems.

INSURANCE AND IMMUNIZATION SUPPORT

Communicates University health insurance and immunization policies and procedures.

Provides customer service support for MSU Denver Student Health Insurance Department and Auraria Immunizations Department , as needed.

HEALTH INFORMATION MANAGEMENT (HIM) - SECONDARY SUPPORT

Supports HIM with processing patient care referrals, a s needed.

Supports HIM department with processing incoming and outgoing faxed documents , as needed.

Completes requests for disclosure of medical and mental health records according to HIPAA law and office protocols, as needed.

Completing requests for insurance prior authorization for medications and services, as needed.

Accurately documents all of the above processes according to office protocols.

Required Qualifications

Previous Administrative Assistant experience in a clinical front office setting.

Proficiency in utilizing Electronic Health Record system.

Important Note : Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications. In addition, the selected f inalist must adhere to the Health Center at Auraria's immunization requirements.

Preferred Qualifications

Experience with Microsoft Offi ce applications

Experience with h ealth i nsurance e ligibility and c overage v erification

Experience with processing m edical r ecords requests or s pecialist r eferrals

Work Hours

Full-time, 40 hours per week, Non-Exempt

Monday through Thursday 8 am - 5 pm & Friday 8 am - 3 pm

Evenings and Weekends : Rarely

This position is an on-campus position

Travel : N / A

Salary for Announcement

We anticipate the qualified candidate to be placed between $50,900 - $58,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply

For full consideration, please submit the following documents :

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

3 professional references will be required of the finalist. One reference must be a prior supervisor.

This position will remain open until filled. Please apply byNovember 14, 2025for consideration.

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note : Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Closing Date

Open Until Filled

Posting Representative

Carlos Alcala

Posting Representative Email

calcala1@msudenver.edu

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver's benefits website to learn more.

For a brief overview, please see : https : / / www.msudenver.edu / wp-content / uploads / 2024 / 01 / MSU-Benefit-Summary.pdf .

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu .

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.