System Specialist

Position Summary

The System Specialist plays a crucial role in the maintenance, optimization, and support of retail and operational systems across all company locations. This includes overseeing POS systems, kiosks, delivery platforms, and their integration with enterprise systems such as inventory and management solutions (e.g., PDI). The ideal candidate will provide proactive support, facilitate seamless hardware and software management, and ensure business continuity by maximizing system uptime and reliability. This role combines technical expertise, project execution, vendor coordination, and end-user support.

Responsibilities and Duties :

• Provide front-line technical support for all retail and operational systems (POS, kiosks, delivery, etc.).
• Serve as the subject matter expert on POS platforms, delivering high-level guidance to maintenance and operations teams.
• Perform remote and on-site troubleshooting to resolve system outages and performance issues.
• Monitor and maintain system uptime, documenting maintenance activities and resolution timelines.
• Liaise with internet service providers (ISPs) to monitor service quality and escalate issues as necessary.
• Assist in integrating POS systems with core platforms, including inventory management, CRM, and enterprise systems such as PDI.
• Collaborate with vendors, developers, and internal IT teams to optimize system performance and streamline transaction workflows.
• Participate in continuous improvement initiatives to enhance system reliability and scalability.
• Execute hardware upgrades, replacements, and rollouts with minimal operational disruption.
• Plan and support future infrastructure upgrades and changes in alignment with business growth.
• Prepare systems to accommodate evolving operational requirements and scalability needs.
• Perform regular software audits to ensure compliance with licensing and version control policies.
• Maintain accurate inventory and documentation of all hardware and software assets.

Education and Work Experience

Skill Set

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

8A - 5 P