Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training new hires, handling guest check-ins/outs, resolving escalated issues, and ensuring high guest satisfaction by maintaining service standards, coordinating with other hotel departments (like housekeeping), and managing reservations and financial transactions, acting as a crucial link between guests and hotel management.

$19 - $20 hourly

• Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance.
• Guest Services: Ensure a welcoming environment, manage check-ins/outs, process payments, handle special requests, and resolve complex guest complaints.
• Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems.
• Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences.
• Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions.
• Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management.

Typical Duties

• Greet guests and provide information on hotel services and local attractions.
• Handle complex reservations, cancellations, and modifications.
• Oversee the handling of guest accounts, payments, and cash drawers.
• Act as the primary point of contact for escalated guest issues.
• Ensure all front desk staff adhere to hotel standards and procedures.

• Strong leadership and management.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making.
• Knowledge of hotel operations and property management systems (PMS).
• Ability to remain calm and professional under pressure.
• Hilton/PEP experience preferred.

Join Our Team at Embassy Suites by Hilton Colorado Springs

At Hilton, we’re more than hospitality—we’re about people, purpose, and growth. When you join our team, you step into a culture built on integrity, service, and teamwork. We’re proud to be recognized as one of the best places to work because we invest in our people and their future.

Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You’ll be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.

We’re part of something bigger than just a hotel. Together, we’re building a culture where high standards meet genuine care. If you’re ready to make an impact, develop your skills, and be part of a team that celebrates success—come grow with Hilton.

Be part of something bigger. Build your future with Hilton.