Associate Director, Human Resources Systems and Solutions (UKG)

Associate Director, Human Resources Systems And Solutions

Chewy is seeking an Associate Director, Human Resources Systems And Solutions! In this role, you will serve as the enterprise leader for UKG Pro Workforce Management (WFM), responsible for both the strategic direction and operational excellence of the platform. You and your team will oversee the full suite of WFM modules including Timekeeping, Advanced Scheduling, Absence / Leave, Attestation, Pay Rules & Accruals, Labor Forecasting, and Reporting / Analytics ensuring accuracy, compliance, and a seamless experience for Chewy's 15,000+ Team Members. This position blends hands-on system expertise with workforce transformation leadership. We are looking for a leader who will develop the roadmap, lead optimization initiatives, guide multi-functional adoption, and ensure the platform evolves with Chewy's growth and workforce strategies.

What You'll Do :

• Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience
• Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules
• Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance
• Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning
• Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience
• Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships
• Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation
• Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives
• Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills

Leadership and Coaching

What You'll Need :

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.