Senior Field Claims Resolution Specialist, Property

High Severity Property Loss Claims Manager

Manages, investigates and resolves assigned high severity property loss claims under limited supervision. Provides policyholders with exceptional customer service. May assist customer claims representatives with in-person inspection/policyholder contact where necessary.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of property loss claims of high severity.
• Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
• May work with a Liberty network contractor in the appraisal process.
• Ability to independently scope high severity losses and/or large losses.
• Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty, may assist in management of catastrophe operation, quality control of independents used and may troubleshoot problem and high profile cases.
• For catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
• Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the claims team manager.

Qualifications:

• Requires knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through bachelor's degree or equivalent experience and at least 5 years of directly related experience.
• Completion of advanced property training required.
• Ability to obtain proper licensing as required.

About Us: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our employee resource groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.