Program ManagerCynet Systems • Long Beach, CA
Program Manager
Cynet Systems • Long Beach, CA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]8+ years of overall experience in Program Management or Large-Scale Project Management. 5+ years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs. Strong experience in the Healthcare domain (Payer, Provider, or Health Services), with a clear understanding of sales and broker operations. Proven track record managing multi-vendor, cross-functional programs. Strong expertise in Agile, Hybrid, and Waterfall delivery models. Excellent communication, stakeholder management, and executive presentation skills.
Job Description :
Pay Range : $63hr - $68hr
Responsibilities :
- Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365, spanning multiple workstreams, releases, and geographies.
- Define program scope, objectives, success metrics, and delivery roadmaps aligned to business outcomes.
- Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption.
- Ensure delivery commitments across schedule, budget, quality, and scope.
- Serve as the primary point of contact for client leadership, sales operations, IT, compliance, and external vendors.
- Establish and run program governance, including steering committees, executive reviews, RAID management, and status reporting.
- Translate business needs from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.
- Proactively manage risks, dependencies, and escalations with clearly defined mitigation strategies.
- Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.
- Collaborate with compliance, security, and legal teams to embed controls into Dynamics 365 workflows and integrations.
- Support audit readiness and maintain documentation for healthcare-specific controls and reporting.
- Oversee integrations between Dynamics 365 and upstream / downstream systems such as enrollment, claims, billing, provider data, analytics, and marketing platforms.
- Guide teams on best practices for Dynamics 365 architecture, release management, and environment strategy.
- Partner with architects and product owners to ensure scalable, secure, and future-ready CRM solutions.
- Manage program budgets, forecasts, and resource plans, including onshore / offshore delivery models.
- Track benefits realization, ROI, and value delivery tied to sales productivity, pipeline visibility, and operational efficiency.
- Support SOW execution, change requests, and commercial governance as required.
Required Qualifications :
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