Ticket Office Assistant

Job Details

General Notes

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life.

Purpose

Texas Athletics Ticket Office is looking for individuals to provide a quality customer service experience while assisting customers with ticket sales and mobile resolution

Responsibilities

• Build and strengthen customer relations with fans of Texas Athletics
• Assist with daily inbound communication via phone, online chat, and email
• Take part in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events.
• Assist with daily email and troubleshooting for the Texas Sales & Service team.
• Aide in ticketing system maintenance and projects.
• Support with gameday ticket office duties as needed.
• Other duties as needed

Required Qualifications

Preferred Qualifications

Salary Range

Working Conditions

Work Shift

Required Materials

Resume / CV

Important   for applicants who are NOT current university employees or contingent workers :  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers :  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.