Customer Support Agent

A company is looking for Customer Support Agents to join their Customer Experience team.

Key Responsibilities

Manage incoming online chats and support tickets

Identify and assess customers' needs to ensure satisfaction

Provide accurate and timely information while developing a deep understanding of the platform

Required Qualifications

Proven customer support experience (technical preferred)

Strong technical aptitude with eagerness to learn new platforms and tools

Familiarity with CRM systems and standard support practices

Ability to work full-time within assigned shift patterns

Reliable computer and stable internet connection for a fully remote role